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Maintenance / care

Please follow the washing instructions that you will receive per Email with the invoice.
We will not be held responsible for any damage caused by a non-conform wash
 

Tax
For all non-EU countries (include. Switzerland), all the goods are sold and charged excluding VAT. Import taxes and duties may be due.

 

Shipping

Each T-Shirt is a unique model and will be fabricated by order. After we received your payment, we will need a maximum of 10 days to fabricate your T-Shirt. It will then be shipped in a maximum of 48 hours.

 

Standard shipping mode is DHL operated by Deutsche Post (the German national post service and its international partners). The shipping will be made to the address you provided with your order.

Once your order is shipped, we will confirm it to you by email with the tracking DHL number.

At any time you can check the status of your delivery by visiting the website : www.dhl.de

 

Shipping cost includes:

- Packaging

- Handling

- Transport

 

Your order is shipped at your own risk. Thirsty Goldfish GmbH is not responsible in case the parcel is lost or damaged by DHL or its international partners.

To reduce our impact on the environment, your invoice will not be send on a paper print version with your products, but directly to your email in PDF format. Please print it only if necessary.

 

Estimated shipping cost:

Germany

1 T-Shirt: 3,50€

 

Internationnal / Rest of the world

Unique price list: 5,50 €

 

 

Returns & Replacements

Every case or returns has to be agreed on with the seller beforehand. The customer has 14 days to make a reclamation after he has received the order. The seller will not reimburse shipping costs caused by a return unless the seller and the customer have agreed about the return beforehand. We can be reached by e-mail: contact@thirsty-goldfish.de

 

A faulty item will be replaced only with a similar, non-faulty item. The seller will not accept cash-on-delivery returns. The seller will not reimburse shipping costs caused by a return unless the seller and the customer have agreed about the return beforehand.

 

Although the seller packages the orders carefully, sometimes packages break during delivery. For this reason it’s recommended for the buyer to check the package for possible damages right after he has received it. If the package has been damaged during delivery, the customer should declare it immediately in the post office. He should also contact the seller and agree for a new product to be delivered. Each reclamation due to a defect that happen during the shipping has to be sent by email within 48 hours after delivery.

 

You can contact us as follows:

e-mail: contact@thirsty-goldfish.de

 

 

We propose 2 payment methods:

 

Payment using bank transfer:

The classical way to pay: you make a bank transfer to our online-shop bank account. As soon as the payment has been received, your order will be prepared.

Therefore, please make a transfer from the amount indicated on the invoice (please also indicate your order number and your name) to following bank account:

 

Thirsty Goldfish GmbH
Deustche Bank
Kto-Nr.: 771899201
BLZ: 10070024

 

Reason for payment / Comments: order number + name

The account number for international orders is:

IBAN: DE68100700240771899201
BIC: DEUTDEDBBER

 

Payment using Paypal:

PayPal is a simple and secure way to pay online that allows you to pay online without sharing your financial information during the transaction.

Using payment through paypal you will be automatically redirected to the paypal website. Please make sure that after completing the payment using paypal, you click the “back to shop” button to finish your order. Paypal is free of charge.



Legal Notice

owner of the website is:

Thirsty Goldfish GmbH
Osloer str 16/17
13359 Berlin
Germany

 

To contact us and the sales after service:  contact@thirsty-goldfish.de

The website is published by Thirsty Goldfisg GmbH
Ustd Id.: DE270093689
Osting center :  domainfactory